Refund policy

ALL SALES ARE FINAL. REFUNDS WILL BE CONSIDERED ON A CASE BY CASE.

FÍORA Flower Studio is dedicated to providing you with high-quality floral arrangements and exceptional service. Please review our comprehensive refund and substitution policy below:

1. Order Confirmation:

Once your order is placed, you will receive a confirmation email. Please review the details carefully, as any changes or cancellations must be made within our specified time frame.

 

2. Cancellations:

Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations may not be possible due to preparation and delivery schedules.

3. Order Changes:

If you need to make changes to your order, please do so within 24 hours of placement. Changes will be subject to product availability.

4. Charges and Refunds for Substitutions:

In the event that a flower variety becomes unavailable, we will offer a substitution for your order. The substitution will be of equal or greater value than the amount paid. However, if you request a substitution that is significantly higher in value than the original product ordered, we will charge the difference in price.

5. Damaged or Defective Items:

If your flowers arrive damaged or defective, please contact us within 24 hours of delivery. We may request photos of the damaged items for our records. Upon verification, we will offer a replacement or a refund for the affected items.

6. Quality Guarantee:

We take pride in the quality of our arrangements. If you are not satisfied with your order, please reach out to us within 48 hours of delivery. We will work with you to address your concerns and may offer a replacement or store credit at our discretion.

7. Care Instructions:

Please note that Fiora Flower Studio is not responsible for any issues that arise from mishandling of the flowers by you or the recipient, including failure to hydrate them upon arrival or not following proper care instructions. If you have any questions regarding the proper care of our products, please feel free to contact us.

8. Non-Refundable Items:

Due to the perishable nature of flowers, all sales are final. Refunds will be considered on a case-by-case basis for items that are reported as damaged or defective within the specified time frames. Custom arrangements and special orders are also non-refundable.

9. Contact Us:

For any refund requests, substitutions, or inquiries, please contact our customer service team at [insert email address] or +1 (786) 961‑5228‬. We are here to assist you and ensure your satisfaction.

Thank you for choosing our Online Flower Studio. We appreciate your business and look forward to serving you!